Document Extraction / Insurance
Making claims intake audit-ready
We unified emailed forms, PDFs, and adjuster notes into a traceable claims intake workflow.
4.2M
pages / month
82%
less re-keying
Full
audit history
The engagement
Client
Harbor Mutual
Focus
Insurance
The challenge
The workflow was moving, but nobody could see where it was breaking.
Teams had the right intent and the wrong surface area: files in inboxes, rules in documents, and decisions split across systems. The first step was to make the current state observable without asking operators to change everything at once.
The solution
A governed layer between evidence and action.
We combined structured extraction, policy-aware validation, and human review into a workflow that exposed exceptions instead of burying them. Each output carried evidence, confidence, and a durable event record.
Result
Operations gained a consistent queue and compliance teams gained a searchable evidence trail.