Document Extraction / Commercial banking
Rebuilding KYC review for a tier-one bank
A policy-aware extraction pipeline replaced fragmented manual review across 14 KYC document classes.
99.4%
field accuracy
68%
faster reviews
14
document classes
The engagement
Client
Northstar Bank
Focus
Commercial banking
The challenge
The workflow was moving, but nobody could see where it was breaking.
Teams had the right intent and the wrong surface area: files in inboxes, rules in documents, and decisions split across systems. The first step was to make the current state observable without asking operators to change everything at once.
The solution
A governed layer between evidence and action.
We combined structured extraction, policy-aware validation, and human review into a workflow that exposed exceptions instead of burying them. Each output carried evidence, confidence, and a durable event record.
Result
Reviewers now start with structured, explainable data instead of a blank screen.